The List Universe had an excellent post this week and their #2 is very much my #1 (and I actually posted about it earlier this week). The list was about time-wasters and their comments on 'customer support' were so bang on!
With that being said, I actually had a half-decent support call with Petro-Canada yesterday. Granted, they haven't followed up like they said they would and I don't know if the issue has been corrected, but I didn't want to throw my phone across the room when I spoke with them so that's already 100 times better than my normal customer support contacts with other companies (this week: Dell and Creative Memories top my list of crap support).
http://listverse.com/2010/07/10/10-most-annoying-time-wasters
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